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Prepaid Card |
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Forgotten PIN / PUK Codes |
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If you have activated your SIM PIN code and then enter the wrong PIN code into your Wowtel prepaid SIm card three times your SIM card will automatically lock. In this case you must enter your PUK code.
Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping. If not please call our Customer Services team on 02071320322 or +91-22-40371988 and they will be happy to help you. |
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My Handset is Locked |
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If your SIM does not work when you first enter it into your mobile, it may have a SIM lock. If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock.
If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock. |
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Where can I buy a Wowtel prepaid SIM or Top-up My Balance? |
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You can purchase Wowtel prepaid SIM & Top-up vouchers by online or various locations like Mobile store, etc. |
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Where can I find my mobile number? |
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Once you've inserted your new Wowtel prepaid-SIM, you can view the number by dialling *132# (or 97#). The number will also be available on the SIM packaging. |
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Are there any monthly or hidden charges? |
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No, never. |
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Where can I buy WOWtel Prepaid SIM card? |
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WOWtel Prepaid SIM cards and top-up vouchers are available from many shops throughout the Uk or buy online at www.wowtel.in |
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Where can I buy WOWtel Prepaid SIM card? |
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Calling customer services at 322 (or 93#) from your wowtel mobile is free of cost. Calls to 02071320322 or +91-22-40371988 from any other network are charged at your service provider's standard national rate or international rate. |
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How much does it cost to access the voicemail? |
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* Your Voicemail service has been automatically activated.
* To access your voicemail from your mobile in the UK dial 121 (or 91#). Calls to access the voicemail are charged at 10p/min. |
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My handset seems to be locked |
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If your mobile phone screen shows any of the following when you first put your Prepaid SIM in your phone: 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile may be locked to another network. There are a number of ways to unlock your phone - just call our customer services team on 02071320322 for expert advice. |
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How do I send a text message from the UK to another country with Wowtelmobile? |
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Wowtelmobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a "+". |
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How do I make an international call with Wowtel prepaid? |
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When it comes to making international calls, Wowtel prepaid works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a "+".
Please note that most premium voice and text services in other countries can not be reached from a mobile phone service when calling from outside that country. |
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What mobile handsets can I use with Wowtel Prepaid? |
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The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Wowtel Prepaid. Please call our customer services team on +91-22-40371988 or 0207 132 0322 if you are unsure about your handset. |
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EUROZONE SIM
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Where does WOWTEL EUROZONE SIM work? |
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WOWTEL EUROZONE works in over 67 countries across the world (Except India). |
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How long does it take for the WOWTEL EUROZONE to be delivered and will the WOWTEL EUROZONE be immediately activated? |
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After receipt of payment your mobile-phone number and address will be passed on to our dispatch centre. Dispatching the WOWTEL EUROZONE SIM usually takes 1 working day. The mail service however can take up to 7 days (world-wide). Please, contact our service team if you have not received your WOWTEL EUROZONE SIM within 7 to 8 days. |
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How much does calling with a WOWTEL EUROZONE SIM cost? |
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Wowtel works on a Pre Paid basis, so there are some monthly costs (only when SIM active with in coverage area/calendar month) and no hidden charges. All you need to do is add credit to your Wowtel account. |
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Why WOWTEL EUROZONE SIM? |
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Our EUROZONE is particularly useful for travel in Europe, Middle-East and Africa
A single number which is registered to you, ensures you are accessible where ever you travel. No need to give out multiple country specific numbers to your contacts and not linked to specific travel dates. Only WOWTEL EUROZONE provides you low charges for INCOMING Calls. Our ILD Call rates are most economical and usually lower than those charged by country specific SIMs. |
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What does roaming cost? |
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Using a normal mobile phone abroad can cost up to 10 times more than it would cost in the India! Not only are outgoing calls more expensive, but you can also pay up to INR 77/- just to receive incoming calls. You will also have to pay for picking up your voice mail. With Wowtel roaming charges are either much lower or free. |
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What is Call Back? |
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Call back is a technology used by WOWTEL to reduce your international outgoing call cost.
Always dial numbers with the full international format. (even if you are calling within a country example +44 XXXXX XXXXX) After dialing your desired number, the call will drop (appear to get disconnected). Ignore any message the phone may display during the process. You would receive an incoming call within 10-150secs. Answer the incoming call and you will be connected to the called party.
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How can I top up my account? |
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You can top up your balance in the following ways:
(1) Online just by logging into the website (www.wowtel.in) and going to the menu function Top UP.
(2) If you already have a Prepaid PIN number just enter it into your mobile and your credit will be automatically topped-up |
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How can I view my remaining balance? |
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For Prepaid accounts dial "187" to check your account balance or call us +91-22-40371988
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Which currency is the WOWTEL EUROZONE account kept? |
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All WOWTEL EUROZONE accounts are in EURO.
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When does call charges start? |
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Call charges start after you have been connected. |
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How are the calls clocked? |
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Calls are charged in 60 seconds blocks |
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Can I receive short text messages? |
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Yes! (Worldwide - free of charge) |
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I forget my PIN and PUK (Master PIN)? |
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Call our Customer Service nos :154 or +91-22-4037-1988
E-Mail: helpdesk@wowtel.in |
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Which network does the WOWTEL EUROZONE SIM use and what about network coverage? |
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WOWTEL EUROZONE is an 'intelligent' system. We have programmed it in a way, enabling it to select a network with the best coverage. For example in Europe, WOWTEL EuroZone has 100% network coverage. However, in areas of a low network coverage, WOWTEL will automatically choose a network with the strongest signal. |
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Placing a restriction. My WOWTEL EUROZONE card was stolen, how I can block my WOWTEL EUROZONE SIM? |
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In the event of your mobile phone being lost or stolen it is imperative that you contact our card restriction service 154 or +44 1234 600 111 immediately, to have a restriction placed on your mobile. Your WOWTEL EUROZONE card will immediately be restricted. |
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How do I apply for the Wowtel EUROZONE SIM service? |
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Click on (BUY NOW) Call us in India at +9122-4037-1911
Email: sales@wowtel.in |
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