The following terms and conditions apply to all transactions on www.wowtel.in. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
IT IS ONLY WHEN WE HAVE DESPATCHED THE GOODS TO YOU THAT WE HAVE A BINDING CONTRACT AND IT IS ONLY AT THIS POINT THAT THE ITEMS WILL BE CHARGED TO YOUR CREDIT / DEBIT CARD.
We have the right to refuse at our discretion to supply any goods ordered by you. |
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Description of Goods/Warranty and Liability |
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Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Except where the Customer is dealing as a consumer all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods, whether implied by Statute, Common Law or otherwise, are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose. Goods are not sold on a trial basis. If you buy goods which have no published specifications, it is your responsibility to establish the suitability of the goods for your intended purpose. |
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Typographical Errors |
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This is a world site. Orders will be accepted for delivery worldwide, paid for with credit cards only. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received. |
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Payment Method |
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This is a world site. Orders will be accepted for delivery worldwide, paid for with Indian / International credit cards only. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received. |
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Availability of Goods |
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All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled. We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers’ stock availability and delivery dates made by the suppliers’ own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled. |
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Delivery |
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Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. |
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Time Limitations for Notification of claims |
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Damaged in Transit |
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As internal damage cannot always be identified on delivery, Should any damage be identified on opening the package, WOWTEL Communications must be advised within 24 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by WOWTEL Communications, and customer should immediately return damaged goods and replacements will be sent. We cannot accept any claims for damage if the above time scales are not followed. |
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Shortages |
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It is the Customers responsibility to sign for the correct number of packages that are delivered. The Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 24 hours of delivery. Should the Customer be missing an item but has signed for the correct number of packages, the Customer must notify us within 24 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision. |
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Incorrect Goods |
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It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the packaging or use the item. The Customer will also be required to provide further information on what was received i.e we may require full description of what has been received. Should there be any extenuating circumstances which have prohibited the Customer to remain within the specified time frame, resolution will be by mutual decision. |
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Non-Deliveries |
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We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse.
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement |
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Product Guarantees |
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All products supplied are covered by the terms and conditions of the Original Guarantee for a period of 12 months or longer if relevant, this is in addition to the consumer’s statutory rights. |
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Cancellation of Orders |
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Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our Warehouse. If the items are accepted, opened and used returns will not be accepted. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this will automatically be deducted from the credit issued. |
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Items no longer required (Not applicable for Faulty Goods) |
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If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund provided it is in pristine condition in its original packaging.
The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition that they were received in. There should be no damage, all parts, items should be returned, all packaging must be included and the packaging must not be defaced in manner.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.
Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals, free software, cables etc are all returned. Adequate packaging must be used to return the goods.
Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received will be returned in the same manner.
We reserve the right to reject and item(s) that do not meet the criteria laid out above.
A restocking fee of up to 25% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered. |
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Faulty Goods |
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A restocking fee of up to 25% is charged on returns, which prove to be non-defective. The restocking fee is non-negotiable.
Opened package shall not be accepted for credit or exchange. |
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Refunds |
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If for any reason you are issued with a refund, please note the following, All refunds will be issued to the same payment method as on the original order.
When a refund is processed, you will receive an email notification.
A refund will usually reach your credit card account within 4 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.
If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued. |
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Liability |
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Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages. |
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Force Majeure |
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We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control. |
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No Waiver |
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Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions. |
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Severability |
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In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law. |
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These Terms and Condition shall be construed in accordance with Indian Law. |
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| Privacy Policy |
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Wowtel Communications is a wholly owned subsidiary of ACI Infocom Ltd. ACI Infocom Ltd is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
Personal Information Collection - We endeavour to collect and use your personal information only with your knowledge and consent and typically when you use services, make customer enquiries, register for information or other services, or when you respond to communications from us.
The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address, travelling countries and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated to you.
You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy Policy Statement.
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Information Security - Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Intranet. Wowtel communications a division of ACI infocom ltd cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
All information gathered on Wowtel is securely stored within the wowtel controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
Privacy Support - Wowtel communications a division of ACI infocom ltd reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.
Any questions or clarifications with respect to this Policy can be sent to Wowtel communications a division of ACI infocom ltd at :
217-218 Vasan Udyog Bhavan
Opp High Street Phoenix
Lower Parel (W) Mumbai 400013
India
P: +91- 22 4037 1999
F: +91- 22 4037 1900. |
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